Gateway - Sample Sharing between brands & agencies

This article explains what Gateway is, and the benefits of enabling this feature.

Written by Jasmine Osman Caldeira

Last published at: August 24th, 2026


Enabling Gateway between yourselves and another Launchmetrics client, saves you valuable time otherwise spent importing seasonal samples, maintains consistency of sample data including descriptions and imagery, streamlines samples trafficking and coordination, efficient sample returns and more accurate and transparent client reporting.

  • A one-time, automatic import of your client's sample data via Gateway exchange eliminates the need to do double the work
     
  • Keeps sample data consistent across departments, in line with your client's specifications and standards
     
  • Uniform sample descriptions and images support more efficient sample logging and returns by syncing data perfectly - no more mislabeled samples or misguided searches
     
  • Instantly share your sample inventory across departments


Using Gateway follows the same process as a normal send-out and return. To navigate to our Send-Out and Returns manuals, click below:

Creating a Send-Out
Returning Samples

Delete

Gateway actions

When Gateway is enabled on your Launchmetrics site, you'll see "Gateway actions" throughout your site, particularly in delivery memos and send-outs. The most common message you'll come across in a delivery is "Automatic Gateway Delivery."

Automatic Gateway Delivery

This message appears when a send-out has been generated automatically after a sample is returned to its original department (the department that originally loaned the sample).

Example: 
Department A sends a sample to Department B. Department B uses the sample and then sends it back to Department A, or Department A retrieves it directly. This triggers the automatic transfer and shows you the "Automatic Gateway Delivery" message.


If you have any questions on Gateway, or wish to enable this feature please reach out to the support team by emailing "support@launchmetrics.com".